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Questions by Category (click on any
question to go to its answer)
Benefits
Network
Cost
Services/Resources
Benefits
For what amounts can dentists bill employees under the United
Concordia plan?
United Concordia National Fee-for-Service network dentists accept
our reimbursements, also known as maximum allowable charges (or MACs),
as payment in full for covered services. United Concordia National
Fee-for-Service network dentists can charge you for applicable
coinsurance amounts, but they cannot balance-bill you for the
difference between their standard charges and the MACs. Non-network
dentists can bill you for the difference between their standard
charges and the MACs, which means you could save more by visiting
a network dentist.
How many routine visits per year are covered under
the plan?
Twice a year (every six months).
Are referrals needed to visit a specialist?
No.
How can employees find out about covered services?
First, check online under
The Right Plan, where they can find the Benefits
Summary of the FEDVIP plan. They can also refer to United Concordia's
FEDVIP brochure for explanations of coverages and services.
Encourage them to always consult with their dentist on
treatments, covered services and out-of-pocket costs. And
they can call United Concordia’s dedicated customer
service representatives at
1-877-FYI-UCCI (1-877-394-8224),
Monday - Friday, 8 a.m. to
8 p.m., ET.
Do employees need to take an ID card or claims form
to the dentist?
United Concordia FEDVIP
members are not required to bring their ID cards to the
dentist. However, each member's ID card displays his/her
individual unique member identifier (UMI), which could be
useful to the dentist to submit claims and/or retrieve
eligibility information.
If a member visits a National Fee-for-Service network
dentist, a claim form is not necessary to bring; United
Concordia's network dentists take care of all paperwork.
However, employees may need to submit their own claims
if they visit a non-network dentist. They can print a
claim from the Forms & Publications page,
and should bring it to the dentist's office for their appointments.
What is the course of action when an employee disagrees
with a bill?
Tell him/her to first talk with
the dentist. If questions still remain, have him/her call
United Concordia’s customer service representatives
at 1-877-FYI-UCCI (1-877-394-8224),
Monday - Friday, 8 a.m. to
8 p.m., ET.
How do employees handle dental emergencies when traveling
away from home?
Beginning in 2010, United
Concordia FEDVIP members can visit any licensed dentist. However,
they could experience reduced out-of-pocket costs by visiting a
National Fee-for-Service network dentist.
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Network
How can employees find a dentist in the United Concordia
National Fee-for-Service network?
The
easiest way to find a dentist is to use the online
directory. Employees can simply click on
Find a Dentist and search by dentist name,
specialty, city, county or zip code. They can
also call United Concordia at 1-877-FYI-UCCI,
and our customer service representatives will assist them
with information regarding a dentist’s membership
status, specialty and office location.
Can dentists be nominated to be part of the National
Fee-for-Service network?
Yes,
we gladly accept nominations for new National
Fee-for-Service network dentists. To nominate
a dentist, use the
Nominate Your Dentist form on this site.
Dentist can also obtain an application for
National Fee-for-Service network participation by
calling our toll-free customer service line or by
downloading the application.
Does a dental specialist have to be in the United
Concordia National Fee-for-Service network as well?
Employees can visit any specialist; however, their costs may be
greater if they visit a non-network specialist.
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| Benefits Questions | Network Questions |
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Cost
What are the premiums for United Concordia’s
dental program?
It varies by location and number of insureds. Go to
The Right Price and search for your employment
location to determine premiums.
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| Benefits Questions | Network Questions |
| Cost Questions | Service Questions |
Service/Resources
How secure is your data?
Information security and the privacy of our enrollees is a
high priority for United Concordia. Through our experience
as the dental insurer for the TRICARE Dental Program for more
than 13 years, we use the same information technology and physical
site security practices required by DIACAP to protect and serve
all of our customers. This includes safeguarding information
in our state-of-the-art data center, designed to withstand
significant natural, virtual and man-made forces.
How do our employees contact United Concordia with questions?
If questions are about dental treatments, please encourage your
employees to first discuss those with their dentist. If
general questions or clarification of benefits cannot be found
online, please have them call our dedicated customer service
representatives at 1-877-FYI-UCCI
(1-877-394-8224),
Monday - Friday, 8 a.m. to
8 p.m., ET.
We have employees who do not speak English. Do you have
translators in your customer service department?
Yes, we have bilingual English/Spanish customer service
representatives. We also have translation services
for 140 other languages.
What does United Concordia have available to help educate
federal employees about the dental program?
In addition to our special FEDVIP website that details
the plan, pricing, network, and more, we have developed
a series of articles that explain some of the more
complicated dental insurance terms/coverages like alternate
benefits provision, coordination of benefits and
predetermination of costs. We also have frequently
asked questions for members and an extensive glossary
of dental terms. All of these materials can be used in
newsletters or letters to employees about the FEDVIP plan.
What does United Concordia offer to help promote dental
health?
We have a full library of resources
to promote dental health, including brochures and articles on
everything from bad breath to heart disease. All
of these resources are readily available online.
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