In addition to the right plan, right network and right price, a United Concordia dental plan is backed by...
- a healthy history,
- a commitment to community and diversity,
- information security and
- world-class service.
Our focus provides your employees and annuitants with quality dental care that benefits both smiles and wallets.
A healthy history
United Concordia Companies, Inc. is one of the largest,
most respected dental benefits administrators in the United States.
Headquartered in Harrisburg, PA, we have been ensuring
dental health for more than 35 years. We employ over 1,100
people across 23 offices nationwide who are proud to serve the
needs of more than 7.7 million members nationwide. This includes
serving more than 1.8 million enrollees in the TRICARE Dental Program for
more than 10 years. United Concordia is also financially sound,
with an A- (Excellent) A.M. Best rating and
premium revenues of more than $1.3 billion.
A commitment to community
and diversity
We take pride in fostering a corporate culture that respects
diversity and embraces corporate responsibility in the communities
where we do business.
- Community involvement – Charitable activities, both corporate and employee driven, provide significant impact in creating healthier places to live and work in communities across America.
- Commitment to diversity – United Concordia's diversity program fosters an environment where cultural, ethnic and generational differences are respected, allowing us to focus on the common values that unite us - commitment, integrity, innovation, hard work, creativity, vision and dedication.
Information security
We use the same information technology and physical site security
practices required by DIACAP (Department of Defense Information
Assurance Certification and Accreditation Process) to protect
all our customers. This includes
safeguarding information in a state-of-the-art data center
designed to withstand natural, virtual and man-made forces, even
115 mile per hour winds from a Category III hurricane.
World-class service
United Concordia's skilled personnel and advanced
technologies provide all employees and annuitants with
- Automated access to information 24/7 – Whether it's online with My Dental Benefits or on the phone using our Interactive Voice Response (IVR) telephone system, enrollees can access information on eligibility, benefits, claim status, procedure history, claims payment details, network dentists, ID cards and more.
- Dedicated service representatives –
Members who prefer speaking directly with trained representatives can
call our toll-free number
1-877-FYI-UCCI (1-877-394-8224) during available hours to speak with a representative.
- Language support services – United Concordia provides bilingual English/Spanish customer service representatives as well as a translation service that supports over 140 other languages.
- Responsive service – Our 96% first contact resolution rate and real-time call tracking ensure prompt and accurate service from first contact to final resolution.
- Efficient claims processing – Our dental-only processing system allows us to process dental claims quickly and accurately. In fact, nearly 90% of submitted claims automatically adjudicate – with no manual intervention. In fact, we process more than 12.9 million claims annually with a 99.9% accuracy rate.
Experience United Concordia
The Right Plan
The Right Network
The Right Price